Order Modification/Cancellation Policy

 

In case you want to modify/cancel an order, you can reach us on +91-9310758081 (10:00 hours–18:00 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In case of bulk order modification/cancellation, please give at least 24 hours prior notice.

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Returns and Refund Policy

 

No returns are allowed. However, in case of a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at frechocare@gmail.com or call us at +91-9310758081 (10:00 AM-18:00, Monday-Sunday).

FRECHO is not responsible and does not guarantee a refund for cases where:

· Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.

· Product quality problems caused by improper storage/handling of the product.

Online refund is processed directly through the mode from which the customer has paid the money within 24 working hours. Once processed, the refund takes 5-7 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which takes 5-7 working days.

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Damaged/Defective Products

If any product received by you is damaged/defective, you can let us know the same. You can call us at +91-9310758081 (10:00 hours–18:00 hours, 7 days a week) or send us an e-mail with the photographs of the same at frechocare@gmail.com, within 12 hours of receiving the product. We will either deliver you the new product or refund/adjust the amount.